Successful CSG Project Completion of 42 Luxury Apartments in Challenging Circumstances

Retire Australia faced a significant challenge when the principal contractor building their 42 Independent Living Apartments at Tarrgal Glen Village on the NSW Central Coast went into administration halfway through the project. This unexpected disruption threatened to delay the delivery of these luxury apartments designed for retirees seeking comfort and independence. CSG stepped in to manage the transition and successfully completed the project, delivering high-quality homes faster and more cost-effectively than competitors.

Client Testimonial:

"When our original builder went into administration mid-project, we faced a daunting challenge: completing a 42-apartment development within an existing retirement village without compromising quality, safety, or timelines. Our construction partner, Construction Services Group, stepped in with confidence, clarity, and an unwavering commitment to excellence.

Their team quickly mobilized, navigated complex site constraints, and worked seamlessly with our stakeholders and residents. They didn’t just build apartments—they restored trust and momentum. The level of professionalism, transparency, and craftsmanship they brought to the table was exceptional.

Thanks to their dedication, we delivered a vibrant new chapter for our village community. We wouldn’t hesitate to recommend them for any project requiring resilience and precision."

Brett Robinson

CEO Retire Australia

Challenges Faced After Builder Insolvency

When the original builder entered voluntary administration, Retire Australia faced multiple hurdles that threatened the project’s timeline, budget, and quality standards. CSG had to address these issues quickly to avoid further delays and cost escalations.

• Poor Quality of Completed and Partially Completed Work 

• Escalating Costs and Variations 

• Underperformance of Consultants and Subcontractors 

• Contract Novation Requirements 

• Design Inconsistencies and Errors 

• Stakeholder Communication 

• 12.5 weeks of wet weather

• Latent Conditions - undisclosed site services

August 2024 - Existing Site at Handover

CSG’s Innovative Approach to Project Delivery

To overcome these challenges, CSG proposed a ‘Self Delivery’ model that shifted the project structure. This approach allowed Retire Australia to become the Principal Contractor, while CSG took on the roles of project manager, licensed builder, supervisor, and Class 2 Building Practitioner.

This model offered several advantages:

• Greater Control for the Client 

Retire Australia gained direct control over the project, enabling faster decision-making and clearer oversight.

• Experienced Team Deployment 

CSG brought in a skilled team with expertise in managing complex multi-unit residential projects, ensuring quality and efficiency.

• Cost and Time Savings 

By managing trades and consultants directly, CSG reduced overheads and avoided unnecessary delays, delivering the project faster and cheaper than competitors.

• Improved Quality Management 

The team implemented rigorous quality control processes to address defects and ensure the apartments met luxury standards.

• Effective Stakeholder Engagement 

Regular updates and transparent communication kept all parties informed and aligned throughout the project.

Key Steps in Managing the Turnaround

CSG’s success came from a clear, structured approach to managing the project turnaround:

1. Comprehensive Site Assessment 

2. Contractual Restructuring 

3. Design Review and Coordination 

4. Quality Remediation 

5. Cost Control Measures 

6. Stakeholder Communication Plan 

Regular meetings and progress reports ensured transparency and maintained confidence among investors, residents, and partners.

Retire Australia’s Tarrgal Glen Village project shows how a difficult situation can be turned around with the right strategy and team. CSG’s approach delivered 42 luxury apartments that meet high standards of quality and design, providing retirees with comfortable, independent living options on the NSW Central Coast.

For developers and clients facing similar challenges, this case offers a practical example of how to manage contractor insolvency and complete projects successfully.